Service Terms
Stephie Cathy Terms of Service
These Terms of Service apply to all users of this site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use and Conditions.
Any new features or tools that are added to the current store shall also be subject to the Terms of Use and Conditions. You can review the most current version of these terms at any time on this page. We reserve the right to update, change or replace any part of these terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
2. Products and Services
Our e-commerce offers a variety of products and services that can be purchased by users. All products and services are subject to stock availability.
Our Website does not work with any availability to reserve any of the products offered on our platform.
3. User registration
User registration is mandatory to make purchases on our website. By registering, the user agrees to provide accurate and updated information. Registration must be carried out with the user's own personal information and not that of third parties.
4. Prices and Payments
The prices of products and services offered by our e-commerce are presented in Reais and include all applicable fees and taxes. The user can make payment through transfers via PIX, credit cards, debit cards or bank slip. Payment will be processed through a secure electronic payments platform.
5. Collection and Processing of Personal Data
By using our e-commerce, the user agrees to the collection and processing of their personal data in accordance with our Privacy Policy. Personal data will only be used for the specific purpose for which it was collected, and will not be used for other purposes without the user's express consent.
6. Intellectual Property
All intellectual property rights relating to the content of our e-commerce are owned by us or licensed to us. Reproduction, distribution, modification or any other form of use without our prior written authorization is prohibited.
7. Shipping and Delivery Time
Shipping and delivery time for products are calculated according to the delivery address provided by the user and the shipping method selected.
Delivery time may vary according to product availability in stock and logistical conditions, as our products are sent directly by our suppliers who are based in the USA, Europe and Asia. The user will be informed of the estimated delivery time before completing the order.
As soon as the product is dispatched, you will receive a tracking code in your email so you can track the status of your order.
8. Exchange or Refund Policy
The user may request the exchange or refund of products purchased on our e-commerce, in accordance with the conditions set out in Brazilian legislation. Requests must be made within 7 (seven) calendar days after receiving the product, through our customer service channel. In case of exchange, the product must be returned in its original packaging, with no signs of use or damage.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow the instructions below to make the exchange:
-
If the 7 working days have passed and the product has a defect or defect, please contact us, informing us of your CPF, order number, the product to be returned and the defect. It is essential to send a photo or video for analysis and then send the defective product to TrendHaus.
- As soon as we receive the email with the video or photo of the product, we will send your request to our quality department for verification. Authorization from this sector will be required for a possible exchange to be made. After carrying out the analysis, we will get back to you with an opinion informing whether the exchange will be necessary, and the procedure for carrying it out.
- The deadline for requesting an exchange due to manufacturing defects or differences in the purchased product is 90 days after receipt of the product.
Please note, we will not make exchanges or refunds after this period.
Your complaint will be analyzed within a maximum of 7 working days and, once the problem is identified, we will contact you via email and you will be able to choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product equal to the one ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use on future purchases.
In accordance with the Consumer Protection Code – Law 8,078/1990 , the request to cancel virtual purchases must be made within 7 calendar days after the date of receipt of the product.
For a credit card chargeback, our financial department has a maximum period of 7 business days to process it with the credit card operator and the deadline for the balance to be returned to your credit card is up to 120 days according to the operators. card and depends on the closing of your invoice.
If it is necessary to make a refund, it will be made to a current account within a maximum period of 10 business days after the quality analysis and can only be made to an account with the same CPF that was used on our website.
In the case of products returned without prior communication, after the deadline, with missing or missing items, without the label or invoice, they will be sent back to customers.
The rule above also applies to exchanges that are rejected after the products have been analyzed by our quality department. In this case, the products will be resent to customers via Sedex collect and the freight for this reshipment must be paid by the customer.
Attention: Stephie Cathty is not responsible for shipping costs for returns followed by refunds, chargebacks or exchanges for other products, this expense is the customer's responsibility.