To ask questions or obtain information about products and/or your orders, simply contact us from Monday to Friday from 9:00 am to 6:00 pm.

Bank slip

Payment in cash - It is necessary to generate the invoice for the value of the order and make the payment. After payment has been cleared and identified, the order will be released for shipping.

The bank slip can be cleared within 3 business days.

PIX

A QR code is generated and remains active for 24 hours for payment. After confirming payment via PIX, the order status will automatically be updated to approved. If the amount is not paid within the stipulated period of 48 hours, the status will automatically be updated to cancelled.

Credit card

Credit card installments in up to 12 installments (check interest rates).

Normally purchases are approved - or not - instantly, however, if your order goes into Manual Review, you must wait up to 24 hours for order payment confirmation.

Your financial information is never shared. Therefore, we do not have access to your credit card information. Plus, our experienced fraud prevention team helps combat fraud situations before they happen.

Any questions left?

If there are still no questions, you can contact us on the channels below and we will get back to you as soon as possible.