Common questions

How do I buy on the website? Do I need to register?

Buying from Stephie Cathy is very easy! It is not necessary to register. It is carried out automatically when completing the Checkout.

Are Stephie Cathy bags made from genuine leather?

Yes, all Stephie Cathy bags, backpacks and wallets are made from the highest quality genuine leather sourced from Italy.

I have purchased from many websites and have not received it. Can I trust that I will receive my purchases?

Stephie Cathy has a team of professionals specialized in online sales, we have more than 26 years of experience in this field. And throughout this time we have always valued honesty, commitment and respect for our customers. That's why we make all the information very clear in the simplest and most accessible way possible, and you can always count on our customer service team, who is prepared to give you all the support you need before, during and after your purchase. We are committed to transparency regarding any and all information on our website.

How can I care for my Stephie Cathy bags?

We recommend gently cleaning the parts with a soft, dry cloth. For regular maintenance, use specific cleaning products for genuine leather.

Do you offer guarantees for bags?

Yes, all of our parts come with a guarantee against manufacturing defects. See our warranty policy for more details.

Can I make adjustments or repairs to a Stephie Cathy bag?

Yes, we offer repair and adjustment services to ensure the longevity of your parts. Contact us for more information.

Do you accept returns?

Yes, we accept returns within the deadline set out in our returns policy. Please ensure you read the full terms and conditions before submitting a return.

Can I track where my purchase is going?

Clear! Stephie Cathy sends the tracking code to your WhatsApp email registered in our system as soon as the product is shipped. You just need this code to track your order in real time, from shipping to delivery.

Tracking my order, I saw that it was reporting that the package was not located in the post office's postal flow. What does that mean?

This may cause a delay in the delivery time. Orders with this information marked indicate that the Post Office did not find the package that was registered with your tracking code. It may take a few days for your package to be found. This may result in delays in receiving the package at the post office and, respectively, in delivering it to the customer.

I made a purchase on the website, paid, but did not receive payment confirmation. What should I do?

This may occur if the purchase was made for payment by bank slip. In this case, payment confirmation may take up to 2 business days. If the payment was made on the payment slip due date, consider two more days after the date. If confirmation still doesn't happen, don't worry! Just send us an email and attach proof of payment of the invoice. We will carefully check your request with the payment provider and, if everything is ok, we will start your order.

I received my purchases, but I need to exchange them. How do I do that?

Making the switch is very easy and you just need to make sure it meets the requirements below for it to be enabled:

- The exchange request must be made within 7 days after receiving the product;

- The product must not have been used;

- It must have the original packaging;

- The product cannot be damaged due to misuse.

- Attention! If 7 days have passed and the product is not defective and the exchange is only due to choosing a size different from the one received, the cost of returning the product is the customer's responsibility.

- If the product has a manufacturing defect or you have received a different size than what appears in your order, Stephie Cathy will bear any costs for exchanging the item. See our exchange and returns policies for more details.

Ready! If your order meets all these requirements, send an email to sac@stephiecathy.com , stating your full name, order number and reason for the exchange. You will receive contact from us with the information necessary to make the exchange.

Contact information

Email:

sac@stephiecathy.com

Whatsapp:

55+ (11) 9 5765-1309