Shipping Policy
Shipping policy
Stephie Cathy is pleased to offer you the best quality of leather and construction on the market, our products are handmade by Italian artisans and undergo the highest level of quality and temperature control in our factory.
Our products are made in Turin, Italy, a city with approximately 850 thousand inhabitants, and are then sent directly to logistics units located in the USA, Brazil and Asia.
Shipping Options:
- We offer several shipping options, each with different prices and deadlines.
- The separation period for products to be shipped is 1 to 5 business days. The maximum delivery time is 30 working days, but we generally deliver sooner, depending on the type of shipping chosen.
- Keep an eye out for our limited-time promotions, which may include free shipping.
Shipping Tracking:
You will receive a tracking code via email or WhatsApp within 5 business days after your purchase, once it has been shipped. With it, you can check the status of your order on our tracking page and track delivery to your address.
Delivery:
- Delivery is carried out by the Post Office in the vast majority of cases.
- In some situations, there may be restrictions or the need to pick up at the nearest branch.
- Orders with 2 or more products may be sent separately, depending on stock availability.
Responsibilities:
- If your product is inspected and taxed by the IRS, don't worry. We will take care of everything and cover any additional fees.
- In case of products damaged during transport, they are Stephie Cathy 's responsibility.
- In case of resending, a new delivery time will be calculated and will come into effect.
Remember to provide the correct address at the time of purchase to avoid additional shipping costs.
Customer support
We are always available to answer any questions you may have about shipping your products. To contact our support team, Click here .
Thank you for choosing Stephie Cathy and we hope you enjoy our products and our efficient and reliable delivery service.